RLTO™ Return & Refund Policy

We want you to feel confident in your purchase. If for any reason you are not satisfied, we’re here to help.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible, your item must be:

• In the same condition you received it

• Unworn or unused

• In its original packaging

• Accompanied by a receipt or proof of purchase

How to Start a Return

To begin a return, please contact us at redlighttherapyofficial@gmail.com.

If your return is approved, we’ll provide:

• A prepaid return shipping label

• Instructions on how and where to send your package

Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We cannot accept returns on:

• Sale items or gift cards

• Custom products (special orders or personalized items)

• Personal care goods (such as creams, serums, or lotions)

• Hazardous materials, flammable liquids, or gases

If you’re unsure about your item, please reach out before purchasing.

Exchanges

The fastest way to get what you want is to return your item and place a new order once your return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you of approval. If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

• Processing times may vary depending on your bank or credit card provider.

• If more than 15 business days have passed since your refund was approved, contact us at redlighttherapyofficial@gmail.com.