Yes. To clean your device, gently wipe it with a soft, dry or slightly damp cloth. Avoid harsh chemicals, submerging in water, or exposing the device to extreme heat. Always unplug before cleaning.

Yes. All RLTO™ devices are CE, UKCA, RoHS, EMC, and TGA certified, meeting international safety standards. They are classified as low-risk wellness and fitness products. Please follow usage guidelines provided in the manual.

Our devices are designed for adult wellness use. For children or pets, please consult a qualified healthcare or veterinary professional before use.

If you need to update your shipping address, contact our customer support team immediately. We can make changes if your order has not yet shipped.

Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package with our chat-box on the left-hand side.

Please contact our customer service team as soon as possible. If your order has not yet shipped, we can process the cancellation and issue a refund.

We accept returns for defective or damaged items only. Due to the nature of our wellness devices, we do not accept returns for used products. If your item arrives faulty, please contact us within 7 days for a replacement or refund.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods.

Results vary by individual and use case. Many customers report noticeable improvements in pain relief, skin tone, and recovery within 2–4 weeks of consistent use.

For most devices, protective eyewear is not required, but some users prefer it for comfort during sessions. Always follow the safety guidelines included with your device.

Most users see best results with 10–20 minute sessions, 3–5 times per week. Refer to your product manual for specific recommendations.