Frequently Asked Questions - RLTO™
Are there any special care instructions for RLTO™ devices?
Yes. To clean your device, gently wipe it with a soft, dry or slightly damp cloth. Avoid harsh chemicals, submerging in water, or exposing the device to extreme heat. Always unplug before cleaning.
Are RLTO™ products safe to use?
Yes. All RLTO™ devices are CE, UKCA, RoHS, EMC, and TGA certified, meeting international safety standards. They are classified as low-risk wellness and fitness products. Please follow usage guidelines provided in the manual.
Can children or pets use RLTO™ products?
Our devices are designed for adult wellness use. For children or pets, please consult a qualified healthcare or veterinary professional before use.
Can I change my shipping address after placing an order?
If you need to update your shipping address, contact our customer support team immediately. We can make changes if your order has not yet shipped.
How can I subscribe to your newsletter?
Simply enter your email in the subscription box at the bottom of our homepage. You’ll receive updates on new product launches, exclusive offers, and wellness insights.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package on the carrier’s website.
How do I cancel my order?
Please contact our customer service team as soon as possible. If your order has not yet shipped, we can process the cancellation and issue a refund.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, in original packaging, and in resellable condition. Contact our support team for return instructions.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods.
What should I do if I receive a damaged item?
If your item arrives damaged, contact us within 7 days of delivery. Please provide your order number and photos of the damage, and we’ll assist with a replacement or refund.
How long does it take to see results with RLTO™?
Results vary by individual and use case. Many customers report noticeable improvements in pain relief, skin tone, and recovery within 2–4 weeks of consistent use.
Do I need protective eyewear?
For most devices, protective eyewear is not required, but some users prefer it for comfort during sessions. Always follow the safety guidelines included with your device.
How often should I use my RLTO™ device?
Most users see best results with 10–20 minute sessions, 3–5 times per week. Refer to your product manual for specific recommendations.